F&Q
Frequently Asked Questions (FAQ)
General
Q: What is Handmade EGY? A: Handmade EGY is an online store for handmade wall art. Our mission is to transform your living spaces with unique, high-quality art pieces that reflect creativity, craftsmanship, and a deep appreciation for artistic expression.
Q: Where is Handmade EGY located? A: We are headquartered in Wembley London. You can visit us at 8 Main Drive East Lane, Brent HA9 7NA · , or reach out to us online through our contact page.
Q: How can I contact Handmade EGY? A: You can contact us via email at sales@handmadeegy.com, by phone at 020 8908 4351, or through our website’s contact form at handmadeegy.com/pages/contact
Products/Services
Q: What products/services do you offer? A: We offer a wide range of framed wall art decor, Islamic wall art and oil hand-painted luxurious wall art. For a full list, please visit our store www.handmadeegy.com.
Q: Are your products eco-friendly? A: Yes, all our products are designed with sustainability in mind. We prioritize using eco-friendly materials and processes to minimize our environmental footprint.
Q: Do you offer customization options? A: Yes, we offer customization on demand, please contact us directly at sales@handmadeegy.com for more details.
Orders & Shipping
Q: How do I place an order? A: You can place an order directly through our website. Simply select the items you wish to purchase, add them to your cart, and proceed to checkout.
Q: What payment methods do you accept? A: We accept various payment methods including credit/debit cards, PayPal, Klarna, and more.
Q: Do you ship internationally? A: Yes, we offer international shipping to many countries. Please check our [Shipping Information page] [insert link] for details on shipping rates and delivery times.
Q: How can I track my order? A: Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on our [Order Tracking page] [insert link].
Returns & Refunds
Q: What is your return policy? A: We accept returns within 14 days of purchase. Items must be in their original condition and packaging. For more details, please visit our [Return Policy page] Refund policy – HandmadeEGY.
Q: How do I initiate a return? A: To initiate a return, please contact our customer service team at [email@example.com] or [phone number], and they will guide you through the process.
Q: When will I receive my refund? A: Refunds are processed within [X] business days of receiving the returned item. The refund will be issued to the original payment method used.
Klarna Payments
Q: What is Klarna? A: Klarna is a payment service that allows you to buy now and pay later. You can choose to pay for your purchases in installments or in full at a later date.
Q: How do I use Klarna at checkout? A: At checkout, select Klarna as your payment method. You will be redirected to Klarna’s platform to complete your purchase. Follow the on-screen instructions to select your preferred payment plan.
Q: What are the payment options available with Klarna? A: Klarna offers several payment options including Pay Later, Pay in 3 installments, and Financing. You can choose the option that best suits your needs during the checkout process.
Q: Are there any fees for using Klarna? A: Klarna does not charge interest or fees for Pay Later or Pay in 3 installments options, provided you make your payments on time. For Financing options, interest rates and fees may apply. Please check Klarna's terms and conditions for more details.
Q: How do I manage my Klarna payments? A: You can manage your Klarna payments through the Klarna app or by logging into your Klarna account on their website. From there, you can view your payment schedule, make payments, and get customer support.
Q: What happens if I miss a Klarna payment? A: If you miss a Klarna payment, Klarna may charge late fees and it could affect your credit score. It’s important to make payments on time to avoid any additional charges. For more information, please refer to Klarna’s terms and conditions.
Account & Privacy
Q: Do I need to create an account to place an order? A: No, you can place an order as a guest. However, creating an account allows you to track your orders, save your shipping information, and enjoy a faster checkout process.
Q: How do I create an account? A: To create an account, click on the "Sign Up" button at the top right corner of our website and fill in the required information.
Q: How do you protect my privacy? A: We take your privacy seriously and are committed to protecting your personal information. For more details, please read our [Privacy Policy] [insert link].
Q: How do I unsubscribe from your mailing list? A: You can unsubscribe from our mailing list by clicking the "Unsubscribe" link at the bottom of any of our emails or by contacting us directly.